Contact eccount money

UK Based Customer Care 9am – 6pm (Monday – Sunday)

  • Telephone: 0845 872 0826 or +44 (0)845 872 0826 from outside the UK.
  • Email:

Manage Your Money 24 Hours a day

Lost or Stolen Cards: 24 hours

Call: 0207 078 2720 or +44 207 078 2720 from outside the UK.

Postal Address

Please send postal correspondance to: eccount money, PO BOX 3753, Chester. CH1 9UH.

Registered Office: Lakewood, Heronsway, Chester Business Park. Chester, CH4 9HF. Registration in England & Wales No. 05831827. Please post items to the PO Box address only.

Social Media

You can also contact us via our official Social Media outlets. Please don’t send personal details or sensitive information using our Social Media Channels. For all help relating to your personal eccount, please contact us by phone or by logging in to online banking.

Call charges may apply.