Frequently asked questions
Call 0207 070 4902 (24 hours a day, 7 days a week) and follow the instructions. If you would like to change your PIN to a number more memorable to you, this facility is available at most ATMs. Call charges?
Your eccount money Prepaid VISA Card can be used to withdraw cash with your PIN or to make purchases in stores where PIN or signature verification is required.
You should never disclose your PIN or personal details to anyone. eccount money Customer Care will never ask you to reveal your PIN.
- Log-in online: www.eccount.com
- Manage your eccount on your mobile
- Call our automated telephone line: 0845 872 0826
You can also have your wages and any benefits paid directly to your eccount. For more information please see Paying in.
Please treat your card like cash. Keep it safe and secure at all times. Never reveal your PIN to anyone.