IS ECCOUNT MONEY RIGHT FOR ME?

The eccount money current account is open to everyone, regardless of past credit history or current situation. As there are no credit checks when you apply, we find that many people turn to eccount money when the banks turn them down because of bad credit history or bankruptcy.

CAN I HAVE MORE THAN ONE ECCOUNT MONEY ACCOUNT?

No. We only allow you to have one eccount money account at any one time.

DO I QUALIFY FOR AN ECCOUNT MONEY CURRENT ACCOUNT?

You must be over 18 years of age and a UK resident to qualify for an eccount money current account. Acceptable proof of addres and ID may be required

DO I NEED TO PASS A CREDIT CHECK?

We do not perform any kind of credit check. We are however required to complete an identity check to match your name to your address. There will be no imprint left on your credit score as a result of applying for an eccount money current account.

WHAT IF I FAIL THE ID CHECK?

If we cannot verify your identity, you may be asked to provide valid proof of address and identification. You will still be offered an eccount money current account but you will have a lower balance limit of £2,000 and be subject to some usage restrictions. Please see our fees table for more details. You can easily remove this restriction by upgrading your eccount free of charge.

HOW DO I CONTACT CUSTOMER SERVICES?
WHERE IS MY PIN?

You can retrieve your PIN from our secure automated PIN retrieval service. Call 020 7070 4902 (24 hours a day, 7 days a week) and follow the instructions

HOW DO I CHANGE MY PIN?

You can change your PIN at most ATMs. Insert your card and enter your existing PIN, then follow the on-screen instruction to change the PIN to a 4 digit number of your choice. Please ensure you memorise this PIN.

You should never disclose your PIN or personal details to anyone and eccount money customer care will never ask you to reveal your PIN.

HOW DO I REPORT MY CARD LOST OR STOLEN?

You must report your card lost or stolen immediately. Please call our lost or stolen telephone line 020 7078 2720 – 24 hours a day, 7 days a week.

You can also temporarily block your card from being used. Text BLOCK to 80777. Please note that you must have registered your mobile number with us to take advantage of this service.