Upgrading your eccountIf your eccount money current account has an annual £2,000 cumulative balance restriction, you can upgrade your account free of charge. You can also enjoy many added benefits:

 

  • Have your wages/benefit payments paid directly onto your card/eccount
  • Set up a standing order to pay bills
  • Receive bank transfers from friends and family
  • No annual cash withdrawal restrictions

What you need to do

To upgrade your account we need to confirm your identity and address details with a certified copy of photo ID in your name and proof of address.  We accept the following documents:

Photo ID – a photocopy or scanned copy from the list below:

  • The photo page of your passport
  • Your UK photocard driving licence
  • Your EEA Identity Card

Proof of Address – an original document dated within the last 3 months from the list below:

  • Mortgage/bank/credit card statement
  • Evidence of entitlement to a state or local authority-funded benefit
  • Utility bill
  • Council tax demand (dated within the last 12 months)
  • Valid Vehicle Registration Certificate (copy acceptable)

Please email your documents to:

Email: customercare@eccount.com

Once your documents have been received and verified your eccount can be upgraded straight away free of charge.