Order your cardStep 1: Ordering your eccount money VISA card

Once you have completed an application you should have received an email to advise of the next steps to complete the opening of your eccount.  Getting your card couldn’t be simpler. All you need to do is pay the account opening fee. The easiest way to pay is in cash at any of the 11,500 Post Office branches in the UK. Simply print this barcode and hand it over to the cashier along with your cash. This service is FREE.

PIN retrievalStep 2: Retrieve your PIN

In order to starting using your eccount money VISA Card, you will need to obtain your PIN from our secure automated PIN retrieval service, to do this follow the instructions below:

  1. Call 020 7078 2719.
  2. When you are prompted, enter your 8 digit eccount number.
  3. Enter the last 4 digits of your 16 digit card number.
  4. Enter the 4 digit secret number that you provided at the point of application.
  5. Your PIN will be read out to you, please ensure that you memorise it.

Once you have retrieved your PIN, your card is active and you can start enjoying the benefits. If you would like to change your PIN to one that is more memorable for you, this facility is available at most ATMs.

Load or Top UpStep 3: Load and Top Up

For all the easy ways to load and top up your eccount and card please click here.