All you have to do to be eligible for this service is provide us with your mobile number at the point of application. You can also register your mobile number with us via our Customer Care Team at any time.
Text the word from the list below to 80777
(use +447781474776 if outside the UK – roaming charges may apply)
CHECK YOUR BALANCE
|BAL||Check total balance|
|BAL XXXX||Check card balance|
|BAL ECC||Check eccount balance|
MOVE FUNDS BETWEEN YOUR ECCOUNT AND CARD ACCOUNT
|E2C £££||Move money from your eccount to card account|
|C2E £££||Move money from card account to eccount|
VIEW YOUR LATEST TRANSACTIONS
|ESTATEMENT||View your most recent eccount transactions|
|CSTATEMENT||View your most recent card transactions|
MANAGE YOUR CARD
|BLOCK||Block your card from being used|
|BLOCK XXXX||Block a specific card from being used|
|UNBLOCK||Enable a card after blocking use|
|UNBLOCK XXXX||Enable a specific card again after blocking use|
REPORT YOUR CARD LOST OR STOLEN
|LOST||Report your card lost|
|LOST XXXX||Report a specific card lost|
|STOLEN||Report your card stolen|
|STOLEN XXXX||Report a specific card stolen|
Note: amount indicates the money value in numbers and XXXX indicates the last 4 digits of the 16 digit card number
Automated Text Alerts
The eccount has a useful ‘alert’ feature, we’ll send you an SMS or email free of charge each time you receive a credit to your eccount. We can also notify you if your eccount or card account balance drops below a pre-determined amount.
Please contact our Customer Care Team on 020 7078 2719 to set these alerts up.
It is FREE to receive messages from eccount money. Some fees apply to sending messages from your mobile. Terms and conditions apply.